In today’s fast-paced world, choosing the right dental technology involves more than just the product’s features and capabilities. The after-sales support and warranty offered by the manufacturer are just as critical to consider. In this respect, Medit, a leading name in the field of dental technology, stands out with its comprehensive support and warranty provisions. This article will delve into the key aspects of Medit’s support and warranty policies and why they matter to your dental practice.
Dependable Support, Every Step of the Way
When you invest in a Medit product, you’re not just buying a piece of technology; you’re entering a partnership. Medit believes in fostering strong, long-lasting relationships with its clients, reflected in the high-quality, dedicated support they offer.
Medit’s support begins with comprehensive product training to ensure you’re comfortable with your new technology right from the start. In addition, Medit provides in-depth manuals and video tutorials to aid self-learning, helping users understand the product’s nuances and get the most out of its functionality.
For any queries or concerns, Medit has an experienced team of customer support representatives available through various channels, including phone, email, and live chat. Users can expect prompt responses and solutions from professionals well-versed in the product line and its applications.
The Confidence of a Robust Warranty
A robust warranty is indicative of a manufacturer’s faith in its product. Medit offers a one-year warranty for its intraoral scanners like the i500 and i700, covering manufacturing defects that might occur despite their stringent quality controls. This warranty period begins from the date of purchase.
During the warranty period, Medit will repair or replace parts without charge, provided the issues are due to manufacturing defects and not misuse or accidental damage. This warranty provision extends to the scanner body, mirror tube, and cable.
To activate the warranty, users are required to register their product on the Medit Link software within 30 days of purchase. Without product registration, the warranty may not be valid.
Extended Peace of Mind
For additional security, Medit offers an optional Extended Warranty plan that can be purchased any time within the original warranty period. This plan adds two more years to the standard warranty, giving you a total of three years of coverage from the purchase date.
This extended warranty covers the same aspects as the original, offering peace of mind for an additional period. It’s a worthwhile investment for dental practices seeking to ensure the longevity of their Medit devices and mitigate unforeseen repair or replacement costs.
Conclusion
Medit’s commitment to its customers extends far beyond the point of sale. By offering comprehensive support and a robust warranty policy, Medit ensures that dental professionals can rely on their technology as much as their patients rely on them. These aspects of Medit’s customer service, coupled with their advanced, user-friendly products, solidify their position as a preferred choice in the realm of dental technology.